FAQ

Find answers to the most common questions about lab-grown diamonds, certification, custom jewelry, warranties, shipping, and wholesale services.

General FAQs

What are lab-grown diamonds, and how are they different from mined diamonds?

Are your lab-grown diamonds and jewelry certified?

Do lab-grown diamonds test the same as mined diamonds?

Do you offer customization for engagement rings or jewelry?

How long does it taketo make a custom jewelry piece?

Do you provide warranties on your jewelry?

Can I return or exchange jewelry after purchase?

How should I care for my lab-grown diamond jewelry?

Wholesale & Trade FAQs

What inventory do you keep in stock?

Do you supply matching pairs and layouts (studs, tennis, eternity)?

What is your minimum order quantity for wholesale?

Do you provide memos for trade clients?

What is your typical turnaround for bulk orders?

Do you offer private label or white label services?

How do you ensure consistent quality in bulk orders?

Logistics & Policies

How do you ship orders, and are they insured?

Do you ship internationally?

What is your return policy?

How do I request a stock list or get quotes?

How can I book an appointment to view stones or jewelry in NYC?